Support

With MOCOCHECK, you are able to ensure two things: quality of service and security of your mobile profit. MOCOCHECK enables you to ensure the quality of your mobile, messaging or voice services by testing them before releasing. Test the service for Direct operator billing to ensure that operators charge correctly.

During your own reservation, only you (using the log-in you reserved it with) are able to test using that particular SIM card.

MOCOCHECK is the only worldwide high-performance mobile testing platform for: 

• Bulk SMS
• Premium SMS
• Mobile Internet Browsing 
• Direct Carrier Billing
• Voice Premium

Each of our numbers can only be used by one client at a time. Therefore, it is mandatory to make a reservation before testing on a selected operator.

Currently, 3G Mobile internet browsing is available everywhere. Some mobile operators allow pre-paid users to connect and use 4G speeds, and we activate the option wherever we are able to.

You simply signup using the website form and our account manager will immediately contact you.

For the moment, we offer testing services in nearly 60 countries. We continue to increase our reach and improve our service week by week. Feel free to review our complete coverage and supported services in our Coverage. 

MOCOCHECK is best used with Mozilla Firefox for personal computers. This is due to the unique Firefox plugin that enables direct browsing testing through MOCOCHECK. At the moment, there are no plans to extend support to other browsers.

Yes, you can use MOCOCHECK for market investigation purposes. Check how similar existing services behave from end user perspective on available markets.

Yes, your account can be modified on a monthly basis. Depending on the package you are using, you can get one modification per month with no additional charges, while other changes are charged according to the contract.

You just select sign up link on the webpage, fill out the form and our account manager will get in touch with you immediately.

Yes. Before you start using the service, we will send you the agreement. Once you sign it and send it back, you will receive MOCOCHECK account credentials and be able to use our service as of that moment.

The invoice of your SIM card usage will be sent once a month. It will be sent via mail, within 5 days after the end of the month.

All prepaid credits you have spent during your testing can be reviewed and checked in ‘My reservation’ section inside the GUI browser. You can get real-time status of your credits by clicking on the refresh button.

All MOCOCHECK prepaid SIM cards are physically located in respective markets, therefore not in roaming and there are no extra roaming costs for their usage.

Due to regulations, some markets don’t offer an option for automatic spent credit check. Such SIM cards are required to be ordered 24 hours in for you to be able to perform manual credit check. There are only few markets and operators with this limitation:

• Belgium – Telenet
• Brasil – Oi
• Canada (all operators)
• France – Bouygues
• Italy – Tre
• Ireland – H3G
• Lithuania – Omnitel
• Sweden (all operators)

Spending fee is billed because of proactive top-up crediting and effort, which MOCOCHECK team is doing to keep prepaid SIM cards active and available for your comprehensive testing.

You may reserve a SIM card for a time limited between 10 and 60 minutes. If you need more time, you may make another reservation afterwards with a mandatory pause of 5 minutes between two reservations.

Yes, we have limited the service to 2 hours per day in total. Of course, you can use MOCOCHECK more than 2 hours if needed. In that case, you will be charged the heavy user service fee of additional 25%.

The message is displayed in case your trial or full testing account has expired. If you wish to continue using MOCOCHECK, we invite you to sign up for a full account, or contact us to extend your contract.

In case a modem is available only on demand (such as all Canadian or Swedish operators or Bouygues in France), the modem will not be visible to you unless you contact us 24h in advance requesting the modem.

If by chance the modem is undergoing maintenance, this will be visible in the MOCOCHECK News section, in the MOCOCHECK testing GUI.

In case two users try to make a reservation for the same time interval, the user who clicked the Reserve button first will get the reservation. The user who clicked last will receive the message that the reservation cannot be made at that time, and will be offered the earliest possible time slot.

If you’re not receiving premium SMS messages on a SIM card, please check whether:

• You have an active reservation for that SIM card
  • Otherwise, the message may be received by MOCOCHECK, but won’t be assigned to your account
• You are sending to the correct MSISDN
  • Otherwise, the message may not be reaching the right number at all
• You are sending from a SIM that has enough credits, or you are sending from a working SMS gateway
  • Otherwise, the message won’t have been sent at all

If you’re not receiving bulk SMS messages on a SIM card, please check whether:

• The modems are active and ready to receive messages using the API status method
  • Otherwise, the modem may be down for maintenance
• You’re sending from a working SMS gateway
  • Otherwise, the message won’t have been sent at all
• You’re sending with your designated bulk test keyword
  • Otherwise, MOCOCHECK won’t know the message should be forwarded to you
• Your bulk route is functional (especially cross-country)
  • Otherwise, the message either won’t be delivered or will be delayed

If these steps do not help, please send us a report using the “Report an Issue” button.

If you cannot open the Mobile internet page, please check whether:

• The webpage can be pinged normally, or through a proxy in the target country.
  • Otherwise, the page may not be reachable from that country due to DNS issues
• The webpage can open normally from a standard browser
  • Otherwise, the page won’t be reachable through MOCOCHECK
• There is enough credit on the reserved SIM card
  • Different operators have different Internet traffic fees
• You are using the MOCOCHECK Firefox plugin
  • While browsing is possible through other browsers, the Firefox plugin allows for improved rendering and behaviour of JS and AJAX-enabled pages
• The browser plugin displays a “Modem currently unavailable” message.
  • The modem could not successfully connect to the 3G/4G network; please retry your request

If these steps do not help, please send us a report using the “Report an Issue” button.

If you notice that the prepaid amount wasn’t deducted from the SIM card, one of several things might have happened:

• Your reservation had expired before the mobile operator billed you
  • The delayed billing will be added to your reservation when detected afterwards
• The country you’re testing has a separate mobile billing system
  • At the moment, this only applies to Swedish SIMs due to the WyWallet payment system
• You are using a special, on-demand SIM card
  • Your SIM card usage will be sent to you after the reservations have ended
• SIM Card might have reached a defined monthly spending limit
  • Some operators have monthly defined spending limits for premium services. This may happen while you are testing closer to the end of the month. We are working with operators to increase or remove such limits. In case the limit cannot be lifted, it is usually automatically reset at the beginning of the next month.

This message means that your trial account has sent or received more messages than it is allowed in the trial period, or you exceeded the number of browsing tests allowed. To continue the trial or sign up for a full account, please contact us

MOCOCHECK can be used from anywhere in the world, even if you are working remotely, away from your home country.

Using the MOCOCHECK API you can perform automated tests without using the GUI. This is available for Bulk SMS and Premium SMS testing. In case of Premium SMS testing, a modem reservation is still needed, but that is also available through the API.

MOCOCHECK provides only real prepaid SIM cards for testing. This way you will get the same results as if you were there with your own SIM.

We offer a wide range of testing service, from Bulk SMS and Premium SMS to Mobile browsing, Direct carrier billing and Voice premium testing.

When testing Bulk and Premium SMS we can deliver the following results:

Reliability:

• Handset delivery date and timestamp
• number portability – does the SMS get delivered if the number was ported
• latency: the time that the SMS took to reach the device

Quality:

• An SMPP (Short Message Peer to Peer) response
• Sender ID sent and Sender ID received comparison
• SMSC that was used for message delivery
• concatenated SMS
• content integrity – see if the content was changed or truncated (shortened)
• special characters display testing – did the message arrive in its native language and script?
• Billing – did your message cost you as much as you set the price?

Result delivery:

• For Bulk testing – confirmation in the form of a delivery report, either to your e-mail or to a HTTP or HTTPS service
• For Premium testing – all incoming and outgoing messages are kept in your inbox, accessible over the GUI and API

Testing Direct carrier billing

We offer real time billing test by use of real Prepaid SIM cards, so the mobile payment provider or aggregator can see immediately in real time if the billing has been executed. There is no need to wait until end of month for the invoice to control the billing.

MOCOCHECK is a web application that uses our own hardware. We offer a well-designed user interface that allows you to perform all tests. You are also able to use our API to integrate the testing into your system. None of these options requires any hardware or software on your end – you just log into your account and that’s it!

MOCOCHECK currently only provides an API for bulk messaging testing – checking on the status of SIM cards, that is, if they are able to receive bulk messages.

Not at this moment. However, we plan to add a fully functional API that will allow for sending and receiving SMS.

Along with other capabilities, we plan to add support for sending a raw, original encoded PDU.

Modem reservations are necessary for two reasons: firstly, we provide you with a period of uninterrupted SIM time that you and only you can use, and secondly, it allows us to bill you accurately for your usage.

Of course! MOCOCHECK provides detailed technical guidance. If you are unable to find the answer to your question, or have additional questions, please contact us via support@mococheck.com.